Frequently Asked Questions
Your Cleaning Company takes every possible precaution in hiring the most qualified trustworthy individuals available. All of Your Cleaning Companies professionals are drug tested, background checked, bonded and insured and covered by workers compensation insurance. This means you are not responsible for their medical bills if they are injured while cleaning your home. Many homeowners are not aware of their potential personal liability for work related injuries if the person or company they hire does not carry this insurance. We also take care of all employee taxes.
All keys are marked for identification with a code (no address or customer name is used) and issued to the cleaning supervisor for the day of your cleaning.
Pets are not a problem. However, we do need to know if you have them and we would like to have the pet’s name. We love pets; however, our teams are instructed not to enter a house if they believe an animal is a threat. Please remember that pets may behave differently if a family member is not present. Due to the individual care that plants require, we are not able to maintain them. We do not feed or clean up after your pets.
For regular cleaning clients, once set, the fee will be the same each time we clean for up to one year. However, there are times we need to adjust the rate as our estimates are sight unseen. It’s very hard to predict the level of cleaning we need to perform every time. Also, each year we perform pricing reviews on a client by client basis, to consider cost of living adjustments. With that said though, I really try to keep old clients grandfathered in and only raise the rate if I start to go upside down, especially due to inflating payroll cost.
Yes. We would appreciate items were picked up off the floor and dressers and counters were organized before we arrive. This allows the cleaning staff to clean more thoroughly. Also, please secure cash, jewelry and other small valuables. We also ask in the summer months if you could set your air conditioner at an appropriate temperature. In the winter months we would appreciate that sidewalks and driveways are cleared so our cleaning professionals are able to gain access to your home. If for some reason you do not want a particular room cleaned, please just leave a note.
We begin your service with an initial “deep cleaning” of your home. This first cleaning is similar to a “catch up” clean or a spring clean. There is a variety of first time tasks performed during this clean that requires extra time and effort. There is a big difference between “old” dirt and “new” dirt. If we don’t get rid of it the first time, keeping your home truly spotless will not be possible. Deep cleaning would usually take two to four times longer than regular cleanings.
No. You may cancel service at any time. Your Cleaning Company also reserves the right to cancel your service at any time.
For the convenience of our clients, we provide all cleaning products and equipment.
We will contact you approximately 3 weeks ahead of time to arrange an alternate day for that week. The holidays observed by our office are New Year’s Day, Good Saturday (Saturday before Easter), Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day and Christmas Day.
No problem. All we ask is that you contact us no later than 2 business day prior to your cleaning. Cancellations later than noon the day before are subject to a $75 cancellation fee.
Tipping is neither required nor expected, but always appreciated. If you do choose to leave a tip, cash is the preferred method of currency, and it will be shared equally by your cleaning team. An occasional note to the team when they really impress you would mean a lot. Also, we pay your cleaning team bonuses based on your feedback, so please leave us a google review if you have the time.
Simply give us a call or text at 253-381-7806. You may also email us at firstname.lastname@example.org or complete our online service request form.
Our office hours are Monday-Friday 8:30 a.m. to 2:00 p.m. We clean between the hours of 8:00 a.m. and 5:00 p.m. We try our best to accommodate your preference in days. Because we do not set cleaning time limits, we will ask if you prefer a morning or afternoon cleaning time. Due to the nature of the business and travel between clients’ homes, we have a 2 hour arrival window.
Normally, teams of 2 cleaning professionals will arrive to clean your home.
Our staff is professionally trained in proper cleaning techniques. We do one-on-one training of new hires until they have mastered our high cleaning standards. Our professionals are also trained in the following areas: use of different cleaning products, proper use and maintenance of cleaning equipment, use of alarm systems, workplace safety, organizational and time management skills, knowledge of our company’s policies, communication skills, with the client, co-workers. We have monthly meetings with our staff to do continuing education on different areas of cleaning.
Quality is our number one priority and we want you completely satisfied. We ensure that there is always a highly trained and trusted lead on site at the time of each cleaning. As well we do have two field managers that will perform quality inspections while on site. If at anytime you feel we have missed something please don’t hesitate to contact us we will always be happy to come back.
82% of our clients leaves us a key to their home or a code to the garage. If you choose not to leave a key and we are unable to access your home for a scheduled cleaning, you will be assessed a lockout fee of full cleaning.
Most of our customers are not home when we clean their homes. We keep detailed information about each client’s home cleaning or special instructions and information regarding pets, access, and alarm codes.
Because of the nature of our business our staff is required to touch virtually everything in your home. We are as careful as possible; however, if something does get damaged while cleaning your home, our staff are instructed to call our office at once and to leave a note advising you of the incident. The office will also follow-up with a phone call to determine the best course of action. In the event an item is damaged or broken we reserve the option of repair or replacement. A dollar value of “one-of-a-kind” items destroyed must be demonstrated in order that a settlement may be determined. Your Cleaning Company is not responsible for damage due to faulty or improper installation of items. Please inform us if any items in your home require this type of attention. Examples would be: broken or improperly installed blinds, tiles, curtain rods, shelves, loose carpet etc. All surfaces (marble, granite, etc.) are assumed to be sealed and ready to clean without causing harm. The most tragic form of damage is something irreplaceable either monetarily or sentimentally valued. Rather than be sorry, the safest way to protect these items is to store them away on the cleaning day, or instruct us not to clean such items.
We love special requests! Please communicate any additional chores, services or cleaning procedures you desire directly to our office at email@example.com. Every effort will be made to accommodate you.
Yes, please call our office and we will be happy to clean your interior windows as well within reach of a two foot ladder.
No, but please call our office and we will be happy to give you a referral.
We accept checks and all credit cards (Visa, MC & Discover and AmEx). If you choose to pay by check, we ask that you leave the payment on the kitchen counter. Receipts will be emailed if requested. A $50.00 fee will be assessed for any checks returned by your bank. All prior balances must be cleared, before the next service.
Our professionals cannot climb higher than two step stool, work on the outside of your home, move furniture, lift any objects over 30 pounds, prepare meals, or provide any pet or children-related services and change top bunk beds.
No. A great deal of time and resources is put into hiring our staff.
Providing Superior House and Business Cleaning Services in Puyallup, Tacoma & Pierce County
Serving Puyallup, South Hill, Bonney Lake, Sumner, Graham, Orting, Tacoma, University Place & Fife